Customer Service Centre

The Bassendean Customer Service Centre is an interactive one-stop-shop where the community can conduct a range of council business assisted by multi-skilled staff members using up-to-date information technology.

The Centre has received the 'thumbs up' from the community, eliciting a range of positive community feedback about the improved accessibility and more professional-looking public counter.


The Customer Service Centre responds to requests for information and advice from the community and residents on services provided by the Town including:

  • Telephone enquiries
  • Hall and Facility bookings
  • RElax course bookings
  • Rates accounts
  • Information for Settlement Agents
  • Customer Requests, Compliments and Complaints
  • Animal Registrations
  • Building & Planning Applications
  • All Payments
  • Information on upcoming events
  • Community feedback/surveys

Opening Hours

8.30am – 5.00pm, Monday to Friday

Excluding Public Holidays


35 Old Perth Road, Bassendean


Telephone: 9377 8000
Facsimile: 9279 4257